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If we ask you to delete your cache files, follow the same steps as above. For this, right-click on the TD folder and choose Send to -> Compressed (zipped) folder as shown above. If the file size is above 25–30 MB, you might need to upload it using a service like Google Drive or Dropbox. Note: You’ll need to need to zip the folder to reduce its size. In the Folder options menu, click on the View tab and check the box for Show hidden files, folders, and drives. In Windows 8/8.1/10: Click on the View menu and then Options. In Windows 7: Click on the Organize menu in any Windows file folder and select Folder and search options. To see it, you’ll need to display your hidden folders. If you can’t see the AppData folder, it may be because it’s hidden by default. Note: Replace with whatever username you use to log into your Windows session. Open Мy Computer and navigate to the following path: Note: The Time Doctor application MUST be completely closed before zipping or deleting the cache file folder. If our Support Team asks you to locate and send us your cache files, follow the steps below. How to Find Your Time Doctor Cache Files Cache files are required to store Time Doctor data on your local computer before it is sent to our servers.Ĭache files can greatly help Time Doctor Support to investigate any issues that may have happened within your application.